Upon placing an order, an order confirmation is automatically sent to your email.

All orders are processed and shipped from our fulfilment center in Leicestershire UK, Monday through Friday, with the exception of public UK holidays. Orders "awaiting fulfilment” are being processed by our warehouse and will be shipped as soon as possible.

Please allow 1-5 business days for fulfilment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.

You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.

Our current processing/fulfillment time is up to 5 business days.

You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.

We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!

Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Lockjaw Tools cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.

Lockjaw Tools reserves the right to amend content of the site at any time. Lockjaw Tools will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.

Our fulfilment team works really quickly to get your orders picked and packed so we only have a short window where we can cancel an order.

If you get in touch with us via email within 2 hours we will do our best to ensure this is amended or cancelled.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes packaging. 

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

If you’re located in the UK Mainland, standard shipping is free on all orders.