FAQ
Shipping & Delivery
When will I receive my order?
For UK Mainland, if you order before 8pm, the great news is you’ll receive your items within 2-3 working days.
For Offshore UK (including Scottish Highlands), items ordered before 8pm will take 2-5 working days to be delivered.
International deliveries usually take between 3-5 working days.
For further delivery information, check out our delivery questions page here
Can I amend or cancel my order?
Our fulfilment team works really quickly to get your orders picked and packed so we only have a short window where we can cancel an order.
If you get in touch with us via email within 2 hours we will do our best to ensure this is amended or cancelled.
Can I return my order?
We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes packaging.
4. You must provide a photo of your item/s prior to shipping so we can assess the condition.
How much does my delivery cost?
UK Mainland
If you’re located in the UK, standard shipping is free on all orders over £50.
If your order is under £50, a small delivery fee of £4.99 will be charged in line with our postage charges.
Click here for more delivery information.
General Questions
What are Line Wrenches made from?
Our ratcheting line wrench tools are made from 420 Stainless Steel, to help prevent rust and corrosion.
Do you offer wholesale purchases?
We're excited to explore partnership opportunities with you. At Lockjaw, we take pride in delivering high-quality, innovative tools that exceed industry standards. If you're passionate about providing your customers with cutting-edge tools with superior quality, we'd love to hear from you. Please fill out the 'become a distributor' form using the link below, and our dedicated team will get in touch with you shortly to discuss how we can work together to bring Lockjaw's exceptional tools to your market.
Can I send an order as a gift?
Yes, you can! You can ship Lockjaw products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.
*Please note: We are unable to include messages in the package - sorry!
How do I use a discount code?
Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.
Contact Us
I have an issue with my order, what do I do?
Something not quite right with your order? Don’t worry, the Lockjaw Tools customer service team is ready to help. Email us at help@lockjawtools.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.
How do I contact Lockjaw Tools?
Email us at help@lockjawtools.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.